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About Us

Spyder CCTV Surveillance, trading since 2008 and based in Straffan, County Kildare, Republic of Ireland, is a well respected and established spy and surveillance equipment distributor to the Irish and worldwide marketplace. Our customers range from Large Corporate Organisations, Investigation Agencies and Security Companies both in Ireland & the UK and also across the globe through to the average man or woman on the street.

The company is headed by Irish experienced entrepreneurs with over 21 years combined security, IT & Mobile Telecoms experience that is relevant to this specialised industry. The Spyder CCTV Surveillance team includes Security experts, software developers and technical professionals with a sound knowledge of modern technology. Because of the broad knowledge base and time-served experience of our staff, Spyder CCTV Surveilance above all others, is in the position to offer comprehensive expert advice.

Here at Spyder CCTV Surveilance we are continually evaluating new and innovative products and solutions to retain the position as market leader. We are often asked for a brochure of our products. We are not able to offer one because we are constantly updating our range of quality merchandise, almost on a weekly basis and sometimes faster than that, so not only can you expect the very best, but also the very latest in technology.

Beware of other online retailers offering similar products who simply want you, the customer, to buy their products without offering the backup that you may require. Some of our competitors hide their phone numbers away because they do not want you to contact them other than by e-mail. Spyder CCTV Surveillance has a dedicated team who are there to help you get started, or get the very best out of the products that you buy.

We dont just sell the spy and surveillance equipment, we have a sound working knowledge of the products that we sell because we have tested them in the field. What this means to the end-user is excellent customer support that enables you as a consumer to discuss a solution to suit your needs and make an informed decision before you purchase. After the event you can be sure of after-sales support from our staff.

Privacy Policy

The purpose of this statement is to inform users of this website what information is collected about them when they visit this site, how this information is used and if it is disclosed.

Web log files

In common with most websites, the Spyder CCTV Surveilance website automatically logs certain information about every request sent to it. This information is used for system administration and for producing usage statistics. Summary statistics are extracted from this data and some of these may be made publicly available, but these do not include information from which individuals could be identified. Relevant subsets of this data may be used as part of investigations of computer misuse involving this site (see also our guidelines on use). Data may also on occasion be used to enable investigation of technical problems on the website. Otherwise logged information is not passed to any third party except if required by law.

Data protection statement

In using and submitting forms on this website you agree that Spyder CCTV Surveillance may use any personal data of yours that you supply through the forms. Spyder CCTV Surveillance respects your privacy and seeks to protect your personal data:

• Spyder CCTV Surveillance will only collect and use your information to administer, support, improve and obtain feedback on its services
• Spyder CCTV Surveillance also use this information to assess what Spyder CCTV Surveillance products and services may be of interest to you and to personalise our service and marketing
• Spyder CCTV Surveillance may also contact you to obtain feedback on services and any improvements we can make to them you have the right to ask us at any time not to contact you by way of direct marketing
• Spyder CCTV Surveillance will not disclose your personal data to any other organisations without your permission.

Terms & Conditions

We would like to assure you that your confidentiality will be maintained in all dealings with our company and we would under no circumstances disclose any information to a third party. If you have any special delivery requirements, please discuss this when placing the order.

Although we may attempt to notify you when major changes are made to these Terms and Conditions, you should periodically review the most up-to-date version. Spyder CCTV Surveillance may, in its sole discretion, modify or revise these Terms and Conditions and policies at any time, and you agree to be bound by such modifications or revisions. Nothing in this Agreement shall be deemed to confer any third-party rights or benefits.

Due to the nature of the equipment any goods sold by Spyder CCTV Surveillance are not sold on a trial or return basis. Although we will give as much advice as possible we cannot be held responsible for the suitability of a products use in a particular situation either known or unknown. However, we understand that a customer may purchase a product in error that is unsuitable for a particular use and we will at our discretion allow a part-exchange to be made for a more suitable product from our range.

Any damaged goods received by the buyer must be reported to a member of staff within 2 days of receipt. Returns must be authorised by a Spy Ireland member of staff and a return number issued. Under no circumstances will returns be accepted unless so authorised and no refund or replacement supplied. All items must be sent via a recorded delivery method to ensure all parcels reach us, lack of postage proof can affect your replacement or refund claim adversely. Once the damaged goods are received by a member of staff they will be evaluated and if a fault is found then a refund or replacement will be issued. If no fault is found by our technical support then the goods will be shipped back to you.

All good sold by Spyder CCTV Surveillance are subject to a 3 month repair or replacement warranty starting from the date of initial purchase. This means that any item that shows fault within the first 3 months of sale can be returned for repair or replacement as long as the fault has not been caused by the user. All repairs are free of charge in the warranty period as long as the fault is not user related. After the 3 month warranty all repairs will incur a fee proportional to the work involved. Spyder CCTV Surveillance reserves the right to not replace an item after the 3 month warranty. If an item has been repaired under warranty and returned to the customer the warranty date will not change to the date of repair. Spyder CCTV Surveillance does not offer extended warranties.